Requirement Analysis

Independent consultancy services regarding customer contact portals and their uses.

Analysis of the requirements in the context of a feasibility study:

•   - Determination of the target or customer groups.

•   - Interface analysis of systems to be connected (CRM systems, call center etc.).

•   - Definition of business processes.

•   - Development of a communication concept.

•   - Design of a flexible portal architecture.

•   - Risk analysis.

The result of this phase is a feasibility study which serves as a basis for the concept and design phase to follow.