Technology Partners

Voxeo Germany GmbH produces the market-leading Contact Center Application Lifecycle Management Suite VoiceObjects ®. A successful customer portal is hardly conceivable nowadays without the use of this technology.

2-steps-ahead and Voxeo cooperate closely in the implementation of new CRM measures in major companies and corporate groups. As a certified solution provider 2-steps-ahead is committed here to the proved, practice-oriented technology of Voxeo.

Voxeo can rely on the methodological competence of 2-steps-ahead in the realization of new and innovative CRM strategies for their customer projects.

The use of Voxeo technology – in particular in the automation of call centers – provides, in addition to a high degree of customer benefit, a cut in costs, as well as optimized processes. Module applications can also be used by companies as automated telephone switchboards or for other services. Together with Voxeo, numerous IVR projects in a telecommunications environment have already been successfully implemented with this concept. 

4HumanKnowledge GmbH produces the innovative data mining process 4TrueVision with unrivaled visualization. The quality of an analysis depends strongly on the interpretation of the findings. Many of the products on the market offer comprehensive highly developed analysis algorithms, but, however, often lose their value in the presentation of the findings.

2-steps-ahead relies on the performance of the products of 4TrueVision and Fact-it. Together with the integrated campaign management tool, 4HumanKnowledge is the ideal partner for the realization of challenging CRM projects. Data mining methods are used nowadays for customer classification in the field of scoring, upsell potential or churn management. The product 4TrueVision is therefore the ideal addition for the automation of customer contact centers. Sophisticated customer profiling increases tremendously the understanding for customers’ needs and requests.