IVR Technologies and
Multi-Channel Contact Center Applications
2-steps-ahead KG was founded in 2003. The company, headquartered in Euskirchen, supports customers in planning and implementing projects in the field of IVR technologies and multi-channel contact center applications. 2-steps-ahead offers services like consulting, conception & design, solution implementation, training and coaching.
2-steps-ahead offers individual personal services. Only when people are convinced of an idea can an effective solution be realized from a concept.
To this end, we work in close cooperation with our customers and their staff members.
In-depth and creative on-the-spot meetings, discussions about new methods, and the integration of our wealth of experience guarantee practice-oriented and effective solutions.
Our comprehensive experience is the basis on which we develop an individual solution for each customer. With the help of our know-how we build on our customers’ strengths to open up new, innovative ways.
Contact Center Solutions
Traditional call centers – a collection of telephone consultants who just take incoming calls and process standard requests – are being phased out.
In a customer-oriented world that is shaped by the presence of the Internet, your customers no longer just call you on the phone. They want to get in contact with your company via email, Internet, instant messaging or SMS.
2-steps-ahead consulting offers innovative solutions to master this challenge professionally.
We think in solutions.
The world wide web is still one of the most important communication and marketing channels for successful companies. The number of online contacts continues to multiply.
Increased digitalization in the field of communication faces service-oriented businesses and markets with constantly new challenges.
The fact that the contact center sector still concentrates on traditional communication channels such as telephone, email, letter or fax, means that an increasing number of customers are not being reached. So a combined service strategy is essential for a variety of reasons.