2-steps-ahead and Aspect cooperate closely in the implementation of new CRM measures in major companies and corporate groups. As a certified solution provider 2-steps-ahead is committed here to the proved, practice-oriented technology of Aspect.
Aspect can rely on the methodological competence of 2-steps-ahead in the realization of new and innovative CRM strategies for their customer projects.
The use of Aspect technology – in particular in the automation of contact centers – provides, in addition to a high degree of customer benefit, a cut in costs, as well as optimized processes. Module applications can also be used by companies as automated telephone switchboards or for other services. Together with Aspect, numerous IVR projects in various branches have already been successfully implemented with this concept.
Innovative solutions require innovative solution approaches and products. This is also the reason why 2-steps-ahead KG – in addition to its technological partnerships – cooperates closely with experts in web, VUI design and software developing in order to achieve the demanding goals with the optimum efficiency.