Technology Partners
Alvaria is the manufacturer of the Customer Experience Platform – Alvaria CX as part of their CCaaS Alvaria Cloud Platform.
2-steps-ahead and Alvaria cooperate very closely in the implementation of new CRM measures in large companies and corporations. As a certified solution provider, 2-steps-ahead relies on the well-founded and field-proven technology of the Alvaria CXP product.
Alvaria trusts 2-steps-ahead’s methodological expertise in the implementation of new and innovative CRM strategies in its customer projects.
Genesys is the market-leading provider of the CCaaS platform Genesys Cloud, which optimises customer experience (CX). It consolidates all customer interactions including telephony, email, chat and social media into a single user interface and integrates artificial intelligence (AI) to enhance efficiency and create personalised experiences.
Genesys and 2-steps-ahead are collaborating closely on the implementation of customer contact centres within the Genesys Cloud.
As a certified solution provider, 2-steps-ahead supports the development and setup of new customer contact centres in the Genesys Cloud and the migration of Genesys On-Premises solutions to the Genesys Cloud. It also supports the design and implementation of automated dialogue systems for inbound and outbound self-service and chatbots.
Genesys trusts 2-steps-ahead’s methodological expertise to implement innovative CRM strategies in its customer projects.
Consulting Partners
Innovative solutions require innovative solution approaches and products. This is also the reason why 2-steps-ahead KG – in addition to its technological partnerships – cooperates closely with experts in web, VUI design and software developing in order to achieve the demanding goals with the optimum efficiency.